Support and complaints
[contact email: to be added]
Questions about an order, your account, a result, or something you are unhappy with.
Support
Contact us
Tell us what happened and what you were trying to do. A person will read it.
Privacy requests
[privacy contact email: to be added]
To see, correct or delete the data we hold about you. See the privacy policy.
Security reports
[security contact email: to be added]
If you find a weakness, tell us before anyone else. Please do not access other people’s data or disrupt the service while testing.
Our address
[legal entity name: to be added]
[registered address: to be added]
What to include
- The email address on your account.
- For an order, the receipt number shown in your account under Payments.
- What you were doing, what you expected, and what happened instead.
- The time it happened, and a screenshot if you have one.
What never to send
Please do not email your password, your card details, or copies of identity documents. If we need documents, you will upload them in your account, where they are encrypted. If something is urgent, such as a payment you did not make, say so in the subject line.
Before you write, the FAQ and the status page may already have the answer.